Reset your logon details
Purchase reference
Enter the purchase reference from your email receipt. This is the full reference starting with WP08 (zero, eight) or WP4, although some references from very old purchases might be a random string of characters.
Code
Enter three consecutive characters from the name you used when making the purchase. It doesn't need to be the first three, any three characters from your name will do, as long as they are consecutive. For example a code jsm from John Smith is not consecutive.
Please note
Your email address is not stored so cannot be used to find your logon details. The only way to find your lost logon details is to use the procedure shown above.